OUR POLICIES
PRIVACY POLICY
At Dot, safeguarding your privacy is our top priority as you enjoy our services. This Privacy Policy pertains to all Dot websites hosted under the domain dot.com and elucidates our handling of your personal information. By accessing and utilizing our website, you signify your consent to this Privacy Policy and our Terms of Use.
Personal Data
We are dedicated to protecting all personal data you entrust to us, including your name, address, email address, phone number, and password. This information is gathered when you subscribe to our newsletter or create a personal profile.
How We Use Your Personal Data?
The information we collect is utilized to honor our commitments to you and provide the service you anticipate. This encompasses sending pertinent information and offers for marketing purposes. Your personal data is scrutinized to ensure the offers and information we furnish are tailored to your preferences. We retain your data only for as long as necessary to fulfill our services or as mandated by law, after which it will be securely deleted.
Sharing Information with Third Parties
Dot may share your personal information with third parties or affiliates who render services on our behalf or process authorized transactions. Any shared personal information is safeguarded through contractual agreements and cannot be further divulged. We do not vend your information to third parties or disclose it to unaffiliated parties.
Cookies
Dot utilizes cookies to enrich and streamline your browsing experience. These cookies do not store personal information or disclose it to third parties. There are two categories of cookies: permanent and temporary (session cookies). Permanent cookies persist for up to 12 months, while session cookies vanish when you close your browser. We utilize permanent cookies to recollect your preferences and session cookies for product filtration and login verification. You can effortlessly manage and erase cookies from your device using your browser settings.
Third-Party Cookies
We employ third-party cookies, such as Google Analytics and Core Metrics, to amass aggregate statistics for analysis. These cookies, whether permanent or temporary, are retained for up to 24 months and do not encompass personal information.
Personal Data
We are dedicated to protecting all personal data you entrust to us, including your name, address, email address, phone number, and password. This information is gathered when you subscribe to our newsletter or create a personal profile.
How We Use Your Personal Data?
The information we collect is utilized to honor our commitments to you and provide the service you anticipate. This encompasses sending pertinent information and offers for marketing purposes. Your personal data is scrutinized to ensure the offers and information we furnish are tailored to your preferences. We retain your data only for as long as necessary to fulfill our services or as mandated by law, after which it will be securely deleted.
Sharing Information with Third Parties
Dot may share your personal information with third parties or affiliates who render services on our behalf or process authorized transactions. Any shared personal information is safeguarded through contractual agreements and cannot be further divulged. We do not vend your information to third parties or disclose it to unaffiliated parties.
Cookies
Dot utilizes cookies to enrich and streamline your browsing experience. These cookies do not store personal information or disclose it to third parties. There are two categories of cookies: permanent and temporary (session cookies). Permanent cookies persist for up to 12 months, while session cookies vanish when you close your browser. We utilize permanent cookies to recollect your preferences and session cookies for product filtration and login verification. You can effortlessly manage and erase cookies from your device using your browser settings.
Third-Party Cookies
We employ third-party cookies, such as Google Analytics and Core Metrics, to amass aggregate statistics for analysis. These cookies, whether permanent or temporary, are retained for up to 24 months and do not encompass personal information.
Thank you for selecting Dot. If you have any inquiries or concerns regarding our Privacy Policy, please do not hesitate to contact us.
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REFUND POLICY
At Dot, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free refund and return process subject to the following terms and conditions:
Eligibility
To be eligible for a refund or return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Items that are damaged, defective, or incorrect upon arrival are eligible for return or exchange.
Initiation of Return
To initiate a return, please contact our customer support team within 2 days days of receiving your order. You can reach us at contactdotpk@gmail.com and provide your order number and details of the item(s) you wish to return.
Return Process
Once your return request is approved, we will provide you with instructions on how to return the item(s) to us. You will be responsible for the cost of return shipping unless the return is due to our error or a defective product.
Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using a trackable shipping service to return the item(s) to us.
Refund or Exchange
Upon receiving and inspecting the returned item(s), we will process your refund or exchange as per your preference.
If you are requesting a refund, it will be issued to the original payment method used for the purchase within 15 business days.
If you are requesting an exchange, we will ship the replacement item(s) to you as soon as possible, subject to availability.
Non-Returnable Items
Certain items are not eligible for return or exchange, including personalized or customized products, gift cards, and final sale items.
Please check the product description or contact us for clarification before making your purchase.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at contactdotpk@gmail.com.
By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Refund and Return Policy.
Thank you for choosing Dot!
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SHIPPING POILICY
Thank you for choosing Dot! Here's what you need to know about shipping:
Standard Shipping
Orders within Pakistan take 1-3 business days to process and 3-5 business days for delivery.
Express Shipping
Faster option available with 1-2 days processing and 2-3 days delivery (extra charges apply).
Shipping Costs
Flat-rate charges calculated at checkout based on order weight and location.
Order Tracking
Receive tracking info via email after shipment.
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Standard Shipping
Orders within Pakistan take 1-3 business days to process and 3-5 business days for delivery.
Express Shipping
Faster option available with 1-2 days processing and 2-3 days delivery (extra charges apply).
Shipping Costs
Flat-rate charges calculated at checkout based on order weight and location.
Order Tracking
Receive tracking info via email after shipment.
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EXCHANGE POLICY
Exchange Policy at Dot.
At Dot, we understand that sometimes you may need to exchange your purchase. That's why we offer a hassle-free exchange process within a 7-day window from the day of delivery.
Eligibility for Exchanges
To be eligible for an exchange, the item must remain in its original condition, unworn, unwashed, and with all tags and labels intact. Please note that personalized, custom-made, and final sale items cannot be exchanged unless there is a manufacturing defect or shipping damage.
Exchange Process
To initiate an exchange, simply message our customer support on WhatsApp at +92 318 1484448. Include your order number, the item(s) you want to exchange, and the reason for the exchange. Our team will guide you through the process and provide further instructions.
After contacting customer support, customers need to send the shipment back via any courier service to the
Following address:
Shipping Address for Exchange
Dot Warehouse
House 270, Y Block, Scheme no, 3
Farid Town, Sahiwal 57000,
Pakistan
Once we receive the returned item(s) and verify their eligibility for exchange, we will process your exchange and ship out the replacement item(s) as soon as possible.
Thank you for choosing Dot. If you have any questions or need further assistance regarding exchanges, please don't hesitate to contact our customer support team.
At Dot, we understand that sometimes you may need to exchange your purchase. That's why we offer a hassle-free exchange process within a 7-day window from the day of delivery.
Eligibility for Exchanges
To be eligible for an exchange, the item must remain in its original condition, unworn, unwashed, and with all tags and labels intact. Please note that personalized, custom-made, and final sale items cannot be exchanged unless there is a manufacturing defect or shipping damage.
Exchange Process
To initiate an exchange, simply message our customer support on WhatsApp at +92 318 1484448. Include your order number, the item(s) you want to exchange, and the reason for the exchange. Our team will guide you through the process and provide further instructions.
After contacting customer support, customers need to send the shipment back via any courier service to the
Following address:
Shipping Address for Exchange
Dot Warehouse
House 270, Y Block, Scheme no, 3
Farid Town, Sahiwal 57000,
Pakistan
Once we receive the returned item(s) and verify their eligibility for exchange, we will process your exchange and ship out the replacement item(s) as soon as possible.
Thank you for choosing Dot. If you have any questions or need further assistance regarding exchanges, please don't hesitate to contact our customer support team.
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