Exchange Policy
Exchange Policy at Dot.
At Dot, we understand that sometimes you may need to exchange your purchase. That's why we offer a hassle-free exchange process within a 7-day window from the day of delivery.
Eligibility for Exchanges
To be eligible for an exchange, the item must remain in its original condition, unworn, unwashed, and with all tags and labels intact. Please note that personalized, custom-made, and final sale items cannot be exchanged unless there is a manufacturing defect or shipping damage.
Exchange Process
To initiate an exchange, simply message our customer support on WhatsApp at +92 318 1484448. Include your order number, the item(s) you want to exchange, and the reason for the exchange. Our team will guide you through the process and provide further instructions.
After contacting customer support, customers need to send the shipment back via any courier service to the
Following address:
Shipping Address for Exchange
Dot Warehouse
House 270, Y Block, Scheme no, 3
Farid Town, Sahiwal 57000,
Pakistan
Once we receive the returned item(s) and verify their eligibility for exchange, we will process your exchange and ship out the replacement item(s) as soon as possible.
Thank you for choosing Dot. If you have any questions or need further assistance regarding exchanges, please don't hesitate to contact our customer support team.