FAQ's

What is Dot?
Dot is a premier men's fashion brand founded by Abdullah Hassan, dedicated to providing stylish, high-quality clothing and accessories for the modern man.
Where are your products made?
Our products are crafted using premium materials sourced from trusted suppliers. We ensure top-notch quality and craftsmanship in every piece.
How can I contact customer service?
You can reach our customer service team via email at contactdotpk@gmail.com or call us at +92 318 1484448. We're here to assist you with any questions or concerns.
What is your return policy?
We offer a 7-day return policy for all our products. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. Please ensure the items are in their original condition and packaging.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times may vary based on your location. For more details, please visit our Shipping Information page.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's site.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, Easypaisa, Jazzcash) Bank Accounts and other secure payment options.
Do you offer size guides?
Yes, each product page includes a detailed size guide to help you choose the perfect fit. If you need further assistance, our customer service team is happy to help.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes, but we'll do our best to accommodate your request.
Do you have a loyalty program or offer discounts?
Yes, we offer a loyalty program for our valued customers. Sign up for our newsletter to receive exclusive offers, discounts, and updates on the latest trends and collections.